Verizon (VZ) announced today that they are scrapping their $2 one-time payment “convenience charge” which was announced earlier this week. The announcement made serious waves online when customers took to social media sites and blogs to voice their discontent. Fortunately, it looks like Verizon is listening to their customers.
Verizon CEO Dan Mead said in a statement, “At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.”
Although Verizon is taking the customer service approach, this decision may also be motivated by the FCC’s expressed interest in investigating Verizon’s reason for instituting the fee. Either way, it looks like this short-lived proposition died a pretty quick death, and Verizon will be avoiding any problems altogether by scrapping this fee system all together.
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